Complaints Policy and Procedure

Our Commitment

At LikeMind Media, we take pride in delivering high-quality content marketing and consultancy services. We value your feedback, and if something hasn’t met your expectations, we want to know about it. We treat every complaint seriously and use it as an opportunity to put things right and improve how we work.

How to Make a Complaint

If you are unhappy with any aspect of our service, please email us at hey@likemind.media.

To help us resolve your complaint as quickly as possible, please include the following in your email:

• Your name and the best way to contact you
• A clear description of what went wrong
• Any relevant dates, reference numbers, or details
• What you would like us to do to put things right

What Happens Next

Acknowledgement — We will acknowledge your complaint by email within three working days of receiving it.

Investigation — We will look into the matter thoroughly and fairly, reviewing the details you have provided and speaking to any members of our team involved.

Our response — We aim to provide a full response within ten working days of acknowledging your complaint. If your complaint is particularly complex and we need more time, we will let you know and give you a revised timescale.

If You Are Not Satisfied

If you are not happy with our response, please reply to our email and tell us why. We will arrange for your complaint to be reviewed again by a senior member of the team, who will respond within a further ten working days.

Our Promise to You

Every complaint is handled confidentially and treated without prejudice. Raising a concern will never affect the quality of service you receive from us.