According to Juniper Research, chatbots are expected to cut business costs by over $8 billion by 2020. That’s a huge amount of savings that any sized business can take a share of. Implementing a chatbot for your business saves your customers time by getting the answer to their question within seconds rather than minutes. But this isn’t about cutting staff costs. This is about using your team more effectively, freeing their time from answering standard questions and allowing them to focus on the complex issues that make a difference to your customers.
Contact usA chatbot, or messenger bot, is a piece of software that is implemented to mimic a conversation with a person without the need for a human being, at least initially.
No. There are plenty of platforms out there that can implement the bot without the need for code. We can help you select the appropriate one depending on the functionality and outcomes required.
There are so many that are free or next to nothing. ManyChat, Chatfuel, Landbot.io are just three that we use, but there are many more.
In our opinion, yes. It is unlikely that you’ll be able to create a bot that can answer ever question it is asked. At some point, the user will need a human. If they felt they were talking to a real person before and then they discover they weren’t this can lose trust. It’s much better to explain the benefits of using a bot and having suitable actions to take them to a human.
There are lots of great uses for bots: sales, order enquiries, account enquiries, bookings, answering questions and more.
We’re biased, but our MarketEd.Live bot can help you understand more about the event, who’s speaking, how to get there, where to stay and even let you purchase a ticket to the event.
It doesn’t have to be. Some of the software is free so the only cost is time to plan the conversation routes and outcomes. If you’d like to us to work with you to build a bot then there are some professional services charges involved but, again, this depends on what you want that bot to do.
My 20 years of working in a customer facing role has allowed me to understand how customers interact with businesses. I spent many years training customer service skills for retail. The principles are the same whether a customer is talking to a human or a bot. It’s about empathy, compassion and a mutual desire to help the customer. I love chatbots for the way they empower customers: answering questions quickly, allowing them to move forward and resolve issues. But I’m also seeing huge leaps in using bots for guiding customers through a sales process – it’s exciting to see the impact bots are having on the bottom line.
Chatbot Specialist
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